Hazel End Care Home
more than just a care home - it is a lifestyle choice and the next chapter in your life
Hazel End, Hertfordshire
Hazel End Care Home provides 24-hour residential and dementia care, within a newly built, state-of-the-art home, with an inclusive fee offer. As part of the Halcyon Care Homes group, Hazel End benefits from the support of an experienced management team that works tirelessly to attract and retain the best staff by offering a rigorous induction programme and providing ongoing staff training.
Hazel End Care Home in Bishop's Stortford opened its doors in December 2019 with all the finishing touches you would expect from a warm and welcoming home. It has luxurious social spaces, attractive décor and freely accessible, secure gardens for its residents and their families to enjoy. Each one of the 66 bedrooms includes an en-suite bathroom for maximum privacy and comfort. In this way, we can deliver person-centred care to each resident while, as far as possible, also promoting independence and an active lifestyle.
At Hazel End, we believe that our residents’s lives should be enriched by their time living at Hazel End. Our philosophy is that no one should come into our home unless we are capable of making their lives better, making their days easier and supporting them in a way that lets them lead the life they want to lead.
Exceptional Care in a Fantastic Location
Our inclusive promise provides peace of mind to our residents in knowing that their lifestyle, comfort and care needs are all catered for in one clear, fixed fee with no billable extras. Our home is within easy reach of the motorway network making it nice and convenient for friends and family to visit.
Peace of mind with our Inclusive Living
We understand when moving into a new home residents want certainty and security. From our experience, "billable extras" are an unnecessary irritation, so we don’t have any.
Everything is included in our residents’ fixed, inclusive fee. This fixed fee makes living with us easy. Residents can enjoy that glass of wine or beer with their meal, embrace the pampering and regular hair treatments in the salon or take a trip out of the home with the Lifestyle team, all of this is included.
Dedicated team delivering Person Centered Care
Our residents' comfort, well-being and safety are of the utmost importance to us. All of our new residents are welcomed with a tailored, individual care plan, covering everything from their daily medication requirements to the food and hobbies they enjoy most. This care plan is continuously updated throughout their time living at Hazel End.
Landscaped Gardens
Our gardens are landscaped and designed to be accessible for all, with flat even surfaces and raised beds to promote independence and somewhere to sit and watch the world go by. Our garden areas have been thoughtfully planned to encourage everyone to enjoy the outdoors.
Library
Our library provides a quaint and peaceful spot on the 2nd floor where residents can enjoy a game of chess, read a book, or just sit out and enjoy the fresh air from the balcony.
Communal Lounges
There are a selection of lounge spaces and dining rooms on each floor, allowing everyone freedom of choice and the independence to move around the building as they please.
Cinema Room
Our cinema room is great for catching up on favourite programmes or just relaxing with a film. The room is multi-purpose and can easily be converted to a games room or other communal use. We can also arrange to set up a screen for Skype calls with loved ones.
What people say about Hazel End Care Home
Hundreds of happy residents across the country
Yvonne H (Daughter of Resident)
Can't recommend Hazel End enough - excellent across the board!
Hazel End is a very caring and loving environment and our family can rest easy knowing Mum is receiving the very best of care. All the staff we have spoken to have been very helpful and very caring too! Can't recommend Hazel End enough - excellent across the board! Thank you so much.
Hazel End 17th April 2021
Marian M (Daughter of Resident)
The people are lovely, very caring and respectful.
As a family, we are really pleased with the care that our mother is receiving at Hazel End. The people are lovely, very caring and respectful. Any problems encountered are always quickly resolved. Thank you so much.
Hazel End 16th April 2021
J T (Daughter of Resident)
Beautiful cosy home atmosphere
We were made very welcome from the moment we walked through the door. Very friendly staff and more than happy to accommodate our mother's needs. We did not hesitate that this would be a very safe and caring home. After spending a lot of time worrying about finding the right home Marham has exceeded our expectations.
Hazel End 15th January 2021
G C (Friend of Resident)
Hazel End is unique
Hazel End is unique, it has an incredible family feel. My friend settled so quickly, she enjoyed the food and loved to use all the different facilities. I was always impressed with the staff and how clean the home is.
Hazel End 27th October 2020
Residential & Respite Care
Our staff are equipped with the latest technology enabling them to view and update care records instantly; allowing them to devote more of their time to listen and respond to residents' needs. Our friendly, well-trained staff understand that every individual has different needs, therefore we take the extra time to get to know everyone's likes, dislikes, passions and hobbies. In doing this we can support and care for individuals in the best and most comfortable way. We are also able to accommodate those looking for short-term, respite stays (subject to availability).
Dementia Care
Living with dementia can be a very difficult and lonely experience; our home provides the care and support needed to ensure it doesn't have to be that way. All staff undergo a training course to provide them with insight into the various forms of dementia and the complexities that can sometimes go along with it. Residents living with dementia receive the patience, empathy and dignity they require in order to sustain their overall well-being.
Technology
Person Centred Software (PCS) is available to our staff through a handheld device similar to a mobile phone and plays an integral part to our care delivery. PCS enables our team to stay up to date; by the hour, on any changes to an individual's care needs or requirements. By improving efficiency within our staff teams, they can spend their time where it is most important and that is with our residents.